Refund Policy
Our transparent commitment to fair billing, trial evaluation, and refunds for schools across Pakistan.
1. 30-Day Free Trial
We encourage every school to thoroughly test Claslo before spending a single Rupee. Every new school account begins with a 30-day unrestricted trial featuring full access to all four portals (Admin, Teacher, Parent, and Super Admin), SMS notifications, and CSV bulk import.
No payment information or deposit is required to start your trial.
2. Annual Subscriptions
Schools paying annually are eligible for a pro-rated refund within 14 days of invoice payment if Claslo fails to meet operational requirements.
After 14 days, annual plans are non-refundable, but your school retains full service access through the remainder of the paid 12-month period.
3. Monthly Subscriptions
Monthly subscription charges are non-refundable once the monthly billing cycle commences. You may cancel your subscription at any time through the billing dashboard; your account will remain active until the end of the current paid month and will not renew.
4. Service Downtime Credits
If Claslo experiences unplanned service interruptions causing availability to drop below our 99.5% Service Level Agreement (> 3.6 hours of unscheduled downtime in a calendar month), affected schools are eligible for a pro-rated billing credit toward their next billing cycle.
5. How to Request a Refund
To submit a refund or credit request, please email our billing department with your school details:
- Registered School Name and Campus ID
- Invoice or Bank Transfer Transaction Reference number
- Reason for the refund request
Email: billing@claslo.com
All eligible refunds are reviewed and processed via bank transfer (IBFT) within 5 to 7 business days. For questions, you may also reach our support team at support@claslo.com.